Can an agent refund a customer without my approval?

Only if you decide so. You set the rules: what the agent handles on its own, like parcel tracking, and what it always submits to you, like a refund or a return past the deadline.

Do the agents work with my online store?

They work with your everyday tools: online store, email, chat and carrier tracking. Arkhame checks with you what each tool allows before connecting anything.

Will my English-speaking customers get answers in English?

Yes. The agents reply in the customer’s language and prepare your product pages in French and English, which you can review before publishing if you wish.

What happens at night and on weekends?

The agents keep answering tracking and order questions, according to the rules you have set. Whatever needs your decision is waiting for you in the morning report.

Does the Inventory agent place orders with my suppliers?

No. It monitors your quantities and suggests an order; the order only goes out if you approve it, as is or modified.

What happens if an agent gives a customer a wrong answer?

Anything involving money or an exception is submitted to you before it goes out. If an answer doesn’t suit you, you correct it and refine the instruction for next time.

Is my customers’ information kept protected?

Quebec’s Law 25 governs your customers’ personal information, and you remain responsible for it. Before connecting anything, Arkhame reviews with you the information the agents will use.

Can I start with a single agent?

Yes. You can start, for example, with order tracking, then add other agents once you’re comfortable.

How long does it take to set everything up?

It depends on your tools and the number of agents chosen. Arkhame proposes a timeline once it has seen what your store already uses.

How much does a team of agents cost for my store?

The cost is set according to your real needs, after a first meeting. That way, you know what you’re paying and for which tasks, before you commit.

Your team

A team of AI agents
for your online store

Between the “Where’s my order?” emails, the returns and the product pages to translate, your days slip by without you touching your store. Your agents answer, track and update; you keep your products, your prices and your decisions.

What is your line of work?

Your size

How big is your business?

Your team adapts: the number of people, how requests are routed and the estimated time saved.

First choose your line of work, above.

Online store · Your ready-to-use team

Your team, ready to work

Play a scenario as is, without filling anything in. Or build your team: add agents and name your people.

3 peopleCoordinator4 agents

14h

saved per weekRough estimate, based on the team you build

Your client

Your people They decide

ÉmilieOwnerKeeps: Chooses the products, sets prices and decides special cases
GabrielCustomer service managerKeeps: Takes charge of unhappy customers and approves sensitive replies
CamilleWarehouse clerkKeeps: Packs orders and checks returned items

The conductorCoordinatorReceives every request, hands it to the right agent and reports back to you. Your only point of contact.

Your agents They prepare, follow up, remind

Customer serviceAnswers your customers’ questions day and night, in your store’s tone.
Orders & returnsFinds every order, tracks the parcel with the carrier and handles returns according to your policy.
FR/EN catalogueWrites and updates your product pages, in French and English.
InventoryWatches your quantities and warns you before a product sells out.

The foundation: your everyday tools

Email
Online store
Website chat
Carrier tracking
Online payment

Play a scenario

LogSimulation, compressed timing

10:47 p.m.
A customer writes: the order she placed five days ago still hasn’t arrived.
10:47 p.m.
Customer service acknowledges the request and passes it to the Coordinator.
10:48 p.m.
The Coordinator asks Orders & returns to find the order and the carrier tracking.
10:49 p.m.
Orders & returns confirms: the parcel is at the sorting centre, with delivery expected tomorrow before 5 p.m.
10:50 p.m.
Customer service replies to the customer with the tracking link and the expected delivery date.
8 a.m.
In the morning report, Émilie sees a single line: tracking request handled, no action needed.

The hours counter is an estimate based on typical tasks; your results will depend on your actual volume. Everything can be adapted: this team is a starting point. Your final team is built with Arkhame, around your real needs and your tools.

The same day

Before, and with your agents

8 a.m.
Answer 25 emails, half of them asking “Where’s my order?”
10 a.m.
Look up tracking numbers one by one on the carrier’s website
1 p.m.
Process three returns, checking the policy every time
3:30 p.m.
Realize too late that a best seller is sold out
9 p.m.
Finally translate the new product pages… at night

8 a.m.
AgentThe Coordinator handled things overnight: 18 tracking requests, two cases for you
8:15 a.m.
YouYou decide on a late return in one click
9 a.m.
YouNew products and suppliers: your hours go to your store
1 p.m.
AgentFR/EN catalogue has published four product pages in both languages
4 p.m.
YouInventory proposes this week’s order; you approve itYou can also edit it as needed.

What you keep

Agents prepare and follow up. You decide.

No message goes out in your name without your approval. Decisions, advice and your client relationships stay yours.

Choosing your products and setting your prices
Refunds and exceptions to your policy
The approval of every supplier order
Unhappy customers and your business decisions

You will choose their names. At Arkhame, ours are called Oracle, Athéna, Argus…

Meet our team

Frequently asked questions

Your questions

Can an agent refund a customer without my approval?
Only if you decide so. You set the rules: what the agent handles on its own, like parcel tracking, and what it always submits to you, like a refund or a return past the deadline.
Do the agents work with my online store?
They work with your everyday tools: online store, email, chat and carrier tracking. Arkhame checks with you what each tool allows before connecting anything.
Will my English-speaking customers get answers in English?
Yes. The agents reply in the customer’s language and prepare your product pages in French and English, which you can review before publishing if you wish.
What happens at night and on weekends?
The agents keep answering tracking and order questions, according to the rules you have set. Whatever needs your decision is waiting for you in the morning report.
Does the Inventory agent place orders with my suppliers?
No. It monitors your quantities and suggests an order; the order only goes out if you approve it, as is or modified.
What happens if an agent gives a customer a wrong answer?
Anything involving money or an exception is submitted to you before it goes out. If an answer doesn’t suit you, you correct it and refine the instruction for next time.
Is my customers’ information kept protected?
Quebec’s Law 25 governs your customers’ personal information, and you remain responsible for it. Before connecting anything, Arkhame reviews with you the information the agents will use.
Can I start with a single agent?
Yes. You can start, for example, with order tracking, then add other agents once you’re comfortable.
How long does it take to set everything up?
It depends on your tools and the number of agents chosen. Arkhame proposes a timeline once it has seen what your store already uses.
How much does a team of agents cost for my store?
The cost is set according to your real needs, after a first meeting. That way, you know what you’re paying and for which tasks, before you commit.

Teams by line of work

See the team for another line of work

Your privacy

Your team stays in your browser

The first names you type and the team you build stay in your browser for the length of your visit: nothing is sent to or stored on a server (Quebec’s Law 25). They only reach us if you choose to write to us with “I want my team”.